Established 1840 - Sales / Customer Service: 023 8072 4775 - General Enquiries: 023 8072 4778 - enquiries@lawson-his.co.uk
Our company is based on Customer Service and Satisfaction. We are quality certified by Lloyds Register Quality Assurance (LRQA) to quality standard ISO9001:2008. As such, we encourage all comments and suggestions, and would like to hear about your experience of trading with us. We promise to publish all the good ones :-)
Please e-mail your comments or suggestions to: comments@lawson-his.co.uk
Thank you so much for the reply and apologies for the delay in thanking you. Your information has been extremely helpful.
I would like to draw your attention to a great piece of customer service carried out by 'Paul' in your Sales Office. He did exactly what he promised and I was able to order my part - Well done Paul - he is a credit to your company - service like his is so refreshing!!
Thank you for your help. Excellent customer service - I will come to you again.
Many thanks for the very fast delivery of my recent internet purchase. My order was placed early Tuesday and goods arrived mid-morning Wednesday.
The Gasipa arrived in Australia very quickly. I had a chance to use it this afternoon with great results. Very impressed. Thank you for all your help.
Received with thanks. An excellent service
Thank you for your prompt and professional work. The Bosch table saw arrived yesterday from Southampton to Argyll in perfect condition and very quick delivery.
Many thanks for the prompt delivery of my sander this is excellent service.
I am very impressed at the speed at which Lawson-HIS and Sealy both organised and dispatched my order.
Ordered yesterday and delivered this morning, unbeatable service and the best price. I will certainly recommend your company to family and friends
I would just like to thank you for your prompt and efficient delivery of my son's Jalartic boots, which were only ordered yesterday!
Just a quick e-mail to thank you for your excellent customer service, quick delivery and very competitive price. I 'phoned on Monday morning to check availability of some tools I had seen on the website - the response was courteous, efficient and honest about what was in stock, what wasn't and what might take a while to get hold of. I placed my order through the internet for those items in stock late morning. The order was delivered the following morning, well packaged and complete. Very impressed! So, many thanks - I will look to use Lawson-HIS before any other company in the future when purchasing tools.
Hi there, a quick email to thank you for 5 star service. I have had three orders from you delivered to Ireland and was most impressed by your company. I will use you again and will also recommend you to my friends.
Excellent customer service.
really good service, goods arrived before 9am this morning thanks
Good Afternoon Alan Just wanted to say a HUGE thank you for your help with this order which was received this morning. Both myself and the director of Harridge are very impressed with the service received from you and will definitely be ordering again in the near future. Have a great weekend Kind Regards
We recently opened a trade account with Lawson as we liked the look of their prices.We placed our first order and were told that the items were out of stock and expected in shortly.True to their word the items arrived exactly when they said they would,and excellent quality goods as well.I would rather have an honest delivery date from our suppliers,than being told they are in stock just to get the order,and then not sending the goods.An all round excellent service and i hope this can be a long term relationship.
Good morning Ms Sue I have received my order yesterday, all is good! Thank you so much for great support! Will definitely buy from you again in the future
Thanks for the e-mails keeping me up to date. Goods arrived on the day promised and the sales information and support has been excellent. Will no doubt purchase from you again
Mark, Many thanks for your prompt reply and advice which has saved me making an expensive error. I’m always pleased when I find a company that delivers "extraordinary customer satisfaction" I’ll keep your site in my favourites and hopefully be able to buy something from you in the future. Thanks again and best wishes
I spoke to Alan in sales on Monday am and placed an order and posed a question in relation to that order. Alan took the order and said he would look into my query. This he did with due diligence and answered the question. My order has just arrived (1230hrs) today. May I convey my thanks to you all and especially Alan for the service I have received from you which has been exemplary. I will recommend you to my friends without hesitation. Kind regards,
Thank You, I ordered the jigsaw last Monday and it was delivered this morning (Thursday), excellent service and the best price anywhere, I'll be shopping with you again'. Regards
Thanks for your e-mail; my order arrived 15 minutes ago. May I thank you for your impressively fast service, especially bearing in mind that it was despatched during the Christmas rush. I'll certainly be placing more orders with you in the future! Merry Christmas
Thank you for such efficient and excellent service, you delivered the Makita drill within 36 hours and when it wasn't suitable you refunded the money once the goods were returned , there was no fuss or quibbling. Should anyone ask me where to go for power tools etc., yours will be the first store that is recommended
I have just taken delivery of the Henry vacuum cleaner which I ordered on Saturday. Your service is truly exceptional. From the moment I placed my order your communication was excellent. I honestly believe that you must provide the best internet service of any company and I would certain recommend you to anyone. Many thanks