Dewalt Warning
- Reconditioned Machines
- Warranty Problems
DeWalt make available reconditioned machined that are sold on the open market and sometimes difficult to identify. These are factory re-worked machines returned as faulty, damaged, wrong product etc. The more unscrupulous dealers in these second handled machines can make it difficult for the buyer to identify whether they are reconditioned. If you are happy to make a small saving buying a reconditioned machine you will also find E-Bay a good source for reconditioned DeWalt products. All power tools supplied by Lawson H.I.S. Ltd are new and carry full manufacturer's warranty.
All power tools supplied by Lawson H.I.S. Ltd carry the CE approval and full
manufacturers UK warranty. However, imported DeWalt products are also available
from some dealers and E-Bay traders. Imported machines without CE approval (for
example, from USA) will not carry a manufacturer's warranty, also certain public
liability insurances are invalid without the CE mark and tuv approved test
certificate. See below for more details.
What is the DeWalt policy on warranties?
The manufacturers' guarantee is valid within UK & Europe* only. DeWalt products manufactured
for sale outside of this area will not carry the CE approval mark (see below), and are not
covered. For example: DeWalt machines manufactured for USA are not covered in UK or Europe and will not be repaired under warranty.
All power tools supplied by Lawson H.I.S. Ltd carry the CE approval and full manufacturers UK warranty.
All products which are manufactured for the European market will carry the CE approval mark. Please see example below:-
1 Year Full UK Warranty (For CE marked machines)
If your DEWALT product becomes defective due to faulty materials or workmanship within 12 months from the date of purchase, DEWALT guarantees to replace all defective parts free of charge - or at our discretion - replace the unit free of charge provided that:
- The product has not been misused.
- The product has been subject to fair wear and tear.
- Repairs have not been attempted by unauthorised persons.
- Proof of purchase is produced.
In order to make a claim, you will need to submit proof of purchase to the vendor or an authorised repair agent.
This guarantee statement is in addition to and in no way prejudices your contractual rights as a professional user or your statutory rights as a private non-professional user.
* Europe means the territories of the Member States of the European Union and the European Free Trade Area only.
If you would like more information about any of our products, or if you would like a quote on an item not already listed,
please contact us by e-mail: enquiries@lawson-his.co.uk,
by telephone: 023 8072 4775 or by fax: 023 8072 4779.
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